Privacy policy

Effective Date: 13.02.2025

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

 
1. Information We Collect
We may collect the following information when you book a service:

Personal details: Name, phone number, email address, and property address.
Payment information: Bank transfer details (we do not store card details).
Service-related data: Information about the requested services, preferences, and communications.
 
2. How We Use Your Information
We use the collected information for the following purposes:
✔ To schedule and provide our services.
✔ To communicate with customers regarding bookings, confirmations, and inquiries.
✔ To improve our services and customer experience.
✔ To process payments and issue invoices.
✔ To comply with legal and regulatory requirements.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

 
3. Data Security
✔ We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.
✔ Only authorized personnel have access to customer information.
✔ Online payments (if applicable) are processed securely through third-party providers.

 
4. Third-Party Sharing
We may share your data only when necessary, including:

With service providers (e.g., subcontractors or partners assisting with work completion).
With legal authorities if required by law.
We ensure that all third parties comply with data protection regulations.

 
5. Your Rights
You have the right to:
✔ Access your personal data.
✔ Request corrections to inaccurate data.
✔ Request deletion of your personal data (except where legally required to retain it).
✔ Opt out of non-essential communications.

To exercise these rights, contact us at [your email/phone number].

 
6. Data Retention
✔ We retain customer data only for as long as necessary to provide services and comply with legal obligations.
✔ Invoices and payment records may be stored for tax and accounting purposes.

 
7. Contact Information
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:
📧 Email: [email protected]
📞 Phone: +44 7482 909450