Privacy policy

Effective Date: 13.02.2025

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our hard surface repair and restoration services.

1. Information We Collect

We may collect the following information when you request a quote or book a service:

Personal details: Name, phone number, email address, and property address.

Payment information: Bank transfer details (we do not store card details).

Service-related data: Information about damaged surfaces, photos provided by customers, repair requests, and communications.

2. How We Use Your Information

We use the collected information for the following purposes:

✓ To assess damage and provide quotations.

✓ To schedule and provide repair and restoration services.

✓ To communicate regarding bookings, confirmations, and enquiries.

✓ To improve our services and customer experience.

✓ To process payments and issue invoices.

✓ To comply with legal and regulatory requirements.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Security

✓ We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.

✓ Only authorized personnel have access to customer information.

✓ Online payments (if applicable) are processed securely through third-party providers.

4. Third-Party Sharing

We may share your data only when necessary, including:

With specialist technicians or restoration partners assisting with repair services.

With legal authorities if required by law.

We ensure that all third parties comply with data protection regulations.

5. Your Rights

You have the right to:

✓ Access your personal data.

✓ Request corrections to inaccurate data.

✓ Request deletion of your personal data (except where legally required to retain it).

✓ Opt out of non-essential communications.

To exercise these rights, contact us using the details below.

6. Data Retention

✓ We retain customer data only for as long as necessary to provide services and comply with legal obligations.

✓ Invoices and payment records may be stored for tax and accounting purposes.

7. Contact Information

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]

Phone: +44 7482 909450